Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Exceptions / Non-returnable items
Certain items cannot be returned such as items on promotion, discount products, special orders or personalized items, and personal care goods. Please get in touch if you have questions or concerns about your specific item.
"Unfortunately, we cannot accept returns and refunds on sale items, customized orders or gift cards."
Returns
To start a return process, please contact us at hinnjewelry@gmail.com. If your return is accepted, we will instruct you on how and where to send your package. Items sent back to us without first requesting return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If there is no mistake from the seller's side or customers reject the product upon arrival, customers have to take responsible for return shipping. If customers get a free shipping from that order, the refund will be original payment minus shipping fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged. If you receive the wrong item, please also contact us so we can evaluate the issue and make it right. We recommend you take a photo and a short clip video while you are opening your order upon reception.
"After you have received your parcel/package from the carrier, please take a photo of what you receive before opening it. Then please take a short video while you are opening the package until you see the product for the first time. This is for you proof with us in case the product that you have been received having a problem."
Please note that returns will need to be sent to the following address:
HINN Jewelry, 647 Ladprao 62, Wangthonglang, Bangkok 10310 THAILAND
Exchanges
If you received an incorrect order, please contact us for an exchange process. For any other incidents, please contact us at hinnjewelry@gmail.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hinnjewelry@gmail.com.