FAQs

All orders will be processed within 2 working days, excluding weekends and public holidays. We ship all orders from Thailand so time stated is based on Bangkok (Thailand) Time (UTC/GMT +7hours).

The estimated delivery time for your order is typically 5-20 business days after the order is shipped, depending on your location. You can find more information on delivery in the Shipping section of our website.

Unfortunately we are unable to change or cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Once your order is ready for shipment, we'll send you an email with a tracking number. Please note that logistics tracking codes may take 24 to 48 hours to synchronize before you can track your order.

Usually, your order should arrive at your destination within 5-20 days depending on the country. However, there may be delays during sales periods, customs clearance, festivals or public holidays, as well as due to unexpected situations from weather.

Kindly drop an email to us at hinnjewelry@gmail.com if you have not received your parcel after 20 working days and we will assist you accordingly

If you received a notification that your parcel has been returned, there are likely several reasons why this happened. Please double-check that your shipping address and phone number are correct. As the recipient, you can contact the customer service number of the logistics carrier in your country or inquire at your local post office about the status of the parcel.

There are several reasons why you may not see updates on your shipment's tracking information. Sometimes, the logistics company may change the tracking number or experience delays due to unforeseen circumstances such as strikes or other issues. If you encounter this situation, please contact us promptly at hinnjewelry@gmail.com, and we will assist you with your inquiry.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order.

After you receive the package, please take a photo of the box you received from the carrier before opening the package. Then please take a video while you are opening the package until you see the product for the first time. This is for you to confirm with us in case the product that you have received having a problem.

Then contact us with your order number at hinnjewelry@gmail.com and we will get back to you as soon as we can.

We apologize for sending you the wrong item.

After you receive the package, please take a photo of the box you received from the carrier before opening the package. Then please take a video while you are opening the package until you see the product for the first time. This is for you to confirm with us in case the product that you have received having a problem.

Then contact us with your order number at hinnjewelry@gmail.com and we will get back to you as soon as we can.

We apologize for sending you the wrong item.

After you receive the package, please take a photo of the box you received from the carrier before opening the package. Then please take a video while you are opening the package until you see the product for the first time. This is for you to confirm with us in case the product that you have received having a problem.

Then contact us with your order number at hinnjewelry@gmail.com and we will get back to you as soon as we can.

We do not provide exchanges for size or color unless we send you a wrong order. We do however, accept returns for products purchased from us. You can refer to our Returns Policy and its procedures.

Please follow the steps of our Return Policy.